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Introduction
What is
Hotdial.net?
Hotdial.net
is an Internet Service Provider (ISP) that
offers Internet Access to individuals and
businesses. Though our Corporate office is
located in Muskegon, Michigan, we offer
service throughout the US, Canada, Virgin
Islands and Puerto Rico.
Signing Up
Is
Hotdial.net
service available in my area?
We have
over 12,000 local access numbers. To see if
we have a local number in your area check
our access page
here.
How long do I have to wait to use my account
after I signup?
You don't!
Your account is INSTANTLY ACTIVATED at
completion of signing up. You can begin
using your new Hotdial.net dialup and email
just as soon as you setup your computer.
How long does it take to signup?
Only about
5 minutes. It's a 4 step process.
Click here for a quick demo.
Connecting
Is the
service Unlimited?
Yes. You
may connect an unlimited number of times per
day up to 15 hours of usage. This gives you
450 hours of connect time a month.
What's the difference between "Unlimited"
and "Dedicated"?
Unlimited
means to connect an unlimited number of
times as described above while Dedicated
means always on 24/7 connection. If you
require an uninterrupted Dedicated
connection we offer this service for $99.95
a month.
Does
Hotdial.net
use disconnect timers?
The old
question used to be "Do you have busy
signals?" Busy signals were more common in
the past before ISP's started using
disconnect timers. Many people either don't
know how to disconnect or forget and when
too many people are connected at the same
time this is where busy signals come from.
Almost every ISP now uses disconnect times
that are set to every 3-4 hours of connect
time or 10 minutes of inactivity. Our timers
are set to 5 hours of constant connection.
We do allow you to reconnect right away if
needed up to 15 hours a day.
Email
How many
email accounts do I get with
Hotdial.net?
Every
dialup account includes up to 3 email
accounts.
Does
Hotdial.net
offer POP mail?
Yes we
offer POP mail for use of programs like
Outlook Express, Outlook, Eudora, etc.
Does
Hotdial.net
offer webmail?
Yes we
offer webmail. Webmail is great because you
can check your email from work when away
from home or from anywhere in the world for
that matter.
Can I use Outlook Express or another program
for my POP email?
Yes.
Does
Hotdial.net
offer an address book?
Yes we
offer an address book that is located right
in the webmail. You can even upload your old
Outlook Express address book to the webmail
or vise versa.
Does
Hotdial.net
block port 25?
Yes we
block port 25. If you're a spammer you
clearly know why. Additionally we do not
allow open relay access.
Does
Hotdial.net
offer spam protection?
Yes. For
$2.00 more per month you can add a
configurable spam filter to your email
account.
Newsgroups
Does
Hotdial.net
offer free newsgroups?
Yes. We
have around 30,000 to access.
Support
Is support free?
Yes
support is included and free with every
account. We do not have additional charges
for calling support as some ISP's do.
Is
the support number toll free?
Yes the
support number is toll free.
Fees & Billing
What currency are your fees displayed as?
All prices on this site are displayed in US
currency.
Does
Hotdial.net
offer free trial periods?
From time
to time we may have a special offer. Current
offers are located at our main site
www.hotdial.net
Are there
any setup fees?
No. Your
first charge is a prorated fee for the
amount of days remaining in the calendar
month for the service that you choose. Our
normal billing date falls on the 27th of
every month.
What
payment options does
Hotdial.net
offer?
We accept
Credit Cards or Debit cards provided by
Visa, MasterCard, Discover and American
Express.
How much will I have to pay to start a new
account?
You pay a
prorated amount for the
days remaining
in the calendar month for the service that
you choose then your normal billing date
will be on the 27th of each month.
Is Support free?
Yes
support is free for all accounts except for
the "Budget Plan" and we will never bill
your account for calling support.
Compatibility
Will I still be able to use Instant
Messenger (IM) service like Yahoo Messenger
with Hotdial.net?
Yes you
can use instant messengers like Yahoo IM,
MSN, ICQ etc. with our service.
Do I have
to use
Hotdial.net's
software?
Nope!
Unless you choose our accelerated dialup
plan. The accelerated dialup works through
compression software. Windows comes with
it's own dialer and our dialer program is
not required but highly recommend for it's
ease of use and quick setup.
Web Acceleration
What is the Web Acceleration service?
Our Web
Acceleration service is a high speed dialup
software program that speeds up your
browsing experience by up to 5 X's faster.
How
does Web Acceleration work?
Our Web
Acceleration accelerates your internet
access through proprietary text and image
compression, content caching and other
network optimizations. Read more
here.
I want to download music files faster. Is
Web Acceleration what I need?
No. Web
acceleration simply compresses images and
text in your web browser. It does not
increase the speed of music downloads or
other file transfers through programs such
as Napster of Kazaa.
Miscellaneous
Does
Hotdial.net
offer DSL service?
No. We
have discontinued our DSL service.
Ready to signup?
Begin by choosing a plan.
Click here
Plans Include 
